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Connect Intercom to OpenAI

Build automations that connect Intercom to OpenAI. When something happens in Intercom, Nodest passes the data along and runs the actions you set up in OpenAI or the other way around — no coding required.

Automations

Popular Intercom and OpenAI workflows

Pick a ready-made workflow that connects Intercom with OpenAI, customise it to fit your needs, and go live in minutes.

IntercomOpenAIGoogle Sheets

Create or update rows in Google Sheets with ChatGPT for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in OpenAI and create or update rows in Google Sheets.

StripeStripeIntercomOpenAIIntercom

Send messages in Intercom with ChatGPT for canceled subscriptions in Stripe

When “Subscription canceled” fires in Stripe, Nodest will retrieve a customer in Stripe and find contacts in Intercom and send a prompt in OpenAI and send a message in Intercom.

StripeIntercomOpenAIIntercom

Send messages in Intercom with ChatGPT for failed invoice payments in Stripe

When “Invoice payment failed” fires in Stripe, Nodest will find contacts in Intercom and send a prompt in OpenAI and send a message in Intercom.

IntercomOpenAITelegram

Send Telegram summaries with ChatGPT for new conversations in Intercom

When “Conversation created” fires in Intercom, Nodest will send a prompt in OpenAI and send a message in Telegram.

IntercomOpenAIGoogle Docs

Create documents in Google Docs with ChatGPT for new tickets in Intercom

When “Ticket created” fires in Intercom, Nodest will send a prompt in OpenAI and create a document in Google Docs.

IntercomOpenAIGoogle Docs

Create documents in Google Docs with ChatGPT for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in OpenAI and create a document in Google Docs.

IntercomOpenAIGoogle Docs

Create documents in Google Docs with ChatGPT for new conversations in Intercom

When “Conversation created” fires in Intercom, Nodest will send a prompt in OpenAI and create a document in Google Docs.

IntercomOpenAIGoogle Tasks

Create tasks in Google Tasks with ChatGPT for new replies to conversations in Intercom

When “User replied to conversation” fires in Intercom, Nodest will send a prompt in OpenAI and create a task in Google Tasks.

IntercomOpenAIGoogle Tasks

Create tasks in Google Tasks with ChatGPT for new tickets in Intercom

When “Ticket created” fires in Intercom, Nodest will send a prompt in OpenAI and create a task in Google Tasks.

IntercomOpenAIGoogle Tasks

Create tasks in Google Tasks with ChatGPT for new conversations in Intercom

When “Conversation created” fires in Intercom, Nodest will send a prompt in OpenAI and create a task in Google Tasks.

WS FormOpenAIIntercom

Create tickets in Intercom with ChatGPT for new form submissions in WS Form

When “Form submitted” fires in WS Form, Nodest will send a prompt in OpenAI and create a ticket in Intercom.

WS FormOpenAIIntercom

Create help center articles in Intercom with ChatGPT for new WS Form submissions

When “Form submitted” fires in WS Form, Nodest will send a prompt in OpenAI and create an article in Intercom.

IntercomOpenAIToggl Track

Create tasks in Toggl Track with ChatGPT for new conversations in Intercom

When “Conversation created” fires in Intercom, Nodest will send a prompt in OpenAI and create a task in Toggl Track.

Toggl TrackOpenAIIntercom

Send messages in Intercom with ChatGPT for new timesheets in Toggl Track

When “Timesheet created” fires in Toggl Track, Nodest will send a prompt in OpenAI and send a message in Intercom.

BasecampOpenAIIntercom

Create articles in Intercom with ChatGPT for new documents in Basecamp

When “Document created” fires in Basecamp, Nodest will send a prompt in OpenAI and create an article in Intercom.

IntercomOpenAIBasecamp

Create to-dos in Basecamp with ChatGPT for new ticket notes in Intercom

When “Ticket note added” fires in Intercom, Nodest will send a prompt in OpenAI and create a to-do in Basecamp.

IntercomOpenAIBasecamp

Create documents in Basecamp with ChatGPT for new conversations in Intercom

When “Conversation created” fires in Intercom, Nodest will send a prompt in OpenAI and create a document in Basecamp.

TodoistOpenAIIntercom

Create articles in Intercom with ChatGPT for new comments in Todoist

When “Comment added” fires in Todoist, Nodest will send a prompt in OpenAI and create an article in Intercom.

IntercomOpenAITodoist

Create tasks in Todoist with ChatGPT for new ticket notes in Intercom

When “Ticket note added” fires in Intercom, Nodest will send a prompt in OpenAI and create a task in Todoist.

IntercomOpenAITodoist

Create tasks in Todoist with ChatGPT for new conversations in Intercom

When “Conversation created” fires in Intercom, Nodest will send a prompt in OpenAI and create a task in Todoist.

IntercomOpenAIPipedrive

Create notes in Pipedrive with ChatGPT for user replies in Intercom

When “User replied to conversation” fires in Intercom, Nodest will send a prompt in OpenAI and create a note in Pipedrive.

IntercomOpenAIWordPress

Create draft posts in WordPress with ChatGPT for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in OpenAI and create a post in WordPress.

WordPressOpenAIIntercom

Create tickets in Intercom with ChatGPT for new comments in WordPress

When “Comment posted” fires in WordPress, Nodest will send a prompt in OpenAI and create a ticket in Intercom.

WooCommerceOpenAIIntercom

Send messages in Intercom with ChatGPT for order status changes in WooCommerce

When “Order status changed” fires in WooCommerce, Nodest will send a prompt in OpenAI and send a message in Intercom.

IntercomOpenAISlack

Send channel messages in Slack with ChatGPT for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in OpenAI and send a channel message in Slack.

ResendOpenAIIntercom

Create tickets in Intercom with ChatGPT for inbound emails in Resend

When “Email received” fires in Resend, Nodest will send a prompt in OpenAI and create a ticket in Intercom.

IntercomOpenAINotion

Create pages in Notion with ChatGPT for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in OpenAI and create a page in a database in Notion.

IntercomOpenAIMonday.com

Create items in Monday.com with ChatGPT for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in OpenAI and create an item in Monday.com.

MemberPressOpenAIIntercom

Send messages in Intercom with ChatGPT for failed payments in MemberPress

When “Payment failed” fires in MemberPress, Nodest will send a prompt in OpenAI and send a message in Intercom.

LinearOpenAIIntercom

Send messages in Intercom with ChatGPT for project updates in Linear

When “Project update posted” fires in Linear, Nodest will send a prompt in OpenAI and send a message in Intercom.

IntercomOpenAILinear

Create issues in Linear with ChatGPT for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in OpenAI and create an issue in Linear.

Gravity FormsOpenAIIntercom

Create tickets in Intercom with ChatGPT for new form submissions in Gravity Forms

When “Form submitted” fires in Gravity Forms, Nodest will send a prompt in OpenAI and create a ticket in Intercom.

IntercomOpenAIGoogle Sheets

Create rows in Google Sheets with ChatGPT for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in OpenAI and create a row in Google Sheets.

Fluent FormsOpenAIIntercom

Create tickets in Intercom with ChatGPT for new form submissions in Fluent Forms

When “Form submitted” fires in Fluent Forms, Nodest will send a prompt in OpenAI and create a ticket in Intercom.

Easy Digital DownloadsOpenAIIntercom

Send messages in Intercom with ChatGPT for completed purchases in Easy Digital Downloads

When “Purchase completed” fires in Easy Digital Downloads, Nodest will send a prompt in OpenAI and send a message in Intercom.

IntercomOpenAIClickUp

Create tasks in ClickUp with ChatGPT for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in OpenAI and create a task in ClickUp.

CalendlyOpenAIIntercom

Add notes to contacts in Intercom with ChatGPT for new meeting recaps in Calendly

When “Meeting recap created” fires in Calendly, Nodest will send a prompt in OpenAI and add a note to a contact in Intercom.

IntercomOpenAIBrevo

Send emails in Brevo with ChatGPT for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in OpenAI and send a transactional email in Brevo.

IntercomOpenAIawork

Create tasks in awork with ChatGPT for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in OpenAI and create a task in awork.

IntercomOpenAIAsana

Create tasks in Asana with ChatGPT for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in OpenAI and create a task in Asana.

IntercomOpenAIAirtable

Create records in Airtable with ChatGPT for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in OpenAI and create a record in Airtable.

IntercomOpenAIActiveCampaignActiveCampaign

Add notes to contacts in ActiveCampaign with ChatGPT for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in OpenAI and create or update a contact in ActiveCampaign and add a note to a contact in ActiveCampaign.

Triggers and actions

Available triggers and actions for Intercom and OpenAI

Combine the triggers and actions of Intercom and OpenAI to build your automation. Triggers start the automation, and actions are the steps that follow.

Article createdTrigger

Article created

Fires when a help center article is created.

Article deletedTrigger

Article deleted

Fires when a help center article is deleted.

Article publishedTrigger

Article published

Fires when a help center article goes live.

Article unpublishedTrigger

Article unpublished

Fires when a help center article is unpublished.

Article updatedTrigger

Article updated

Fires when a help center article is updated.

Company createdTrigger

Company created

Fires when a new company is created.

Company deletedTrigger

Company deleted

Fires when a company is deleted.

Company updatedTrigger

Company updated

Fires when a company is updated.

Contact archivedTrigger

Contact archived

Fires when a contact is archived.

Contact attached to companyTrigger

Contact attached to company

Fires when a contact is attached to a company.

Contact deletedTrigger

Contact deleted

Fires when a contact is permanently deleted.

Contact detached from companyTrigger

Contact detached from company

Fires when a contact is detached from a company.

Contact email updatedTrigger

Contact email updated

Fires when a contact's email address changes.

Contact replied to ticketTrigger

Contact replied to ticket

Fires when a contact replies to a ticket.

Contact subscribedTrigger

Contact subscribed

Fires when a contact subscribes to email.

Contact subscribed to a subscription typeTrigger

Contact subscribed to a subscription type

Fires when a contact opts in to a subscription type.

Contact unarchivedTrigger

Contact unarchived

Fires when an archived contact is restored.

Contact unsubscribedTrigger

Contact unsubscribed

Fires when a contact unsubscribes from email.

Contact unsubscribed from a subscription typeTrigger

Contact unsubscribed from a subscription type

Fires when a contact opts out of a subscription type.

Contacts mergedTrigger

Contacts merged

Fires when two contacts are merged into one.

Conversation assignedTrigger

Conversation assigned

Fires when a conversation is assigned.

Conversation closedTrigger

Conversation closed

Fires when a conversation is closed.

Conversation createdTrigger

Conversation created

Fires when a new conversation is created.

Conversation openedTrigger

Conversation opened

Fires when a teammate reopens a conversation.

Conversation priority updatedTrigger

Conversation priority updated

Fires when a conversation's priority changes.

Conversation ratedTrigger

Conversation rated

Fires when a conversation is rated.

Conversation snoozedTrigger

Conversation snoozed

Fires when a teammate snoozes a conversation.

Conversation taggedTrigger

Conversation tagged

Fires when a tag is added to a conversation.

Conversation unsnoozedTrigger

Conversation unsnoozed

Fires when a snoozed conversation reopens.

Event trackedTrigger

Event tracked

Fires when an event is tracked for a contact.

Fin replied to conversationTrigger

Fin replied to conversation

Fires when Fin or a bot replies to a conversation.

Lead added emailTrigger

Lead added email

Fires when a lead shares an email address.

Lead converted to userTrigger

Lead converted to user

Fires when a lead becomes a user.

Lead createdTrigger

Lead created

Fires when a new lead is created.

Lead taggedTrigger

Lead tagged

Fires when a tag is added to a lead.

Lead untaggedTrigger

Lead untagged

Fires when a tag is removed from a lead.

Lead updatedTrigger

Lead updated

Fires when a lead is updated.

Note added to conversationTrigger

Note added to conversation

Fires when a note is added to a conversation.

Teammate replied to conversationTrigger

Teammate replied to conversation

Fires when a teammate replies to a conversation.

Teammate replied to ticketTrigger

Teammate replied to ticket

Fires when a teammate replies to a ticket.

Teammate started a conversationTrigger

Teammate started a conversation

Fires when a teammate messages a single contact.

Ticket assigned to teamTrigger

Ticket assigned to team

Fires when a ticket is assigned to a team.

Ticket assigned to teammateTrigger

Ticket assigned to teammate

Fires when a ticket is assigned to a teammate.

Ticket attribute updatedTrigger

Ticket attribute updated

Fires when any attribute on a ticket changes.

Ticket closedTrigger

Ticket closed

Fires when a ticket is closed.

Ticket createdTrigger

Ticket created

Fires when a new ticket is created.

Ticket note addedTrigger

Ticket note added

Fires when a teammate adds a note to a ticket.

Ticket ratedTrigger

Ticket rated

Fires when a contact rates a ticket.

Ticket resolvedTrigger

Ticket resolved

Fires when a ticket moves to a resolved state.

Ticket snoozedTrigger

Ticket snoozed

Fires when a teammate snoozes a ticket.

Ticket state updatedTrigger

Ticket state updated

Fires when a ticket's state changes.

Ticket unsnoozedTrigger

Ticket unsnoozed

Fires when a snoozed ticket reopens.

User createdTrigger

User created

Fires when a new user is created.

User replied to conversationTrigger

User replied to conversation

Fires when a user replies to a conversation.

User taggedTrigger

User tagged

Fires when a tag is added to a user.

User untaggedTrigger

User untagged

Fires when a tag is removed from a user.

User updatedTrigger

User updated

Fires when a user is updated.

Visitor signed upTrigger

Visitor signed up

Fires when an anonymous visitor signs up as a user.

Add a note to a contactAction

Add a note to a contact

Add an internal note to a contact.

Add a note to a conversationAction

Add a note to a conversation

Add an internal note to a conversation.

Add a tag to a companyAction

Add a tag to a company

Apply a tag to a company.

Add a tag to a contactAction

Add a tag to a contact

Apply a tag to a contact.

Add a tag to a conversationAction

Add a tag to a conversation

Apply a tag to a conversation.

Archive a contactAction

Archive a contact

Archive a contact in Intercom.

Assign a conversationAction

Assign a conversation

Assign a conversation to a teammate or team.

Attach a contact to a companyAction

Attach a contact to a company

Attach a contact to a company.

Close a conversationAction

Close a conversation

Close an open conversation.

Create a contactAction

Create a contact

Add a new contact to Intercom.

Create a conversationAction

Create a conversation

Start a new conversation in Intercom.

Create a tagAction

Create a tag

Create a tag in your Intercom workspace.

Create a ticketAction

Create a ticket

Open a new ticket in Intercom.

Create an articleAction

Create an article

Add an article to your help center.

Create or update a companyAction

Create or update a company

Create or update a company in Intercom.

Delete a contactAction

Delete a contact

Permanently delete a contact in Intercom.

Detach a contact from a companyAction

Detach a contact from a company

Detach a contact from a company.

Find adminsAction

Find admins

List teammates in your Intercom workspace.

Find articlesAction

Find articles

List help center articles in Intercom.

Find companiesAction

Find companies

List companies in your Intercom workspace.

Find company attributesAction

Find company attributes

List custom attributes defined for companies.

Find contact attributesAction

Find contact attributes

List custom attributes defined for contacts.

Find contactsAction

Find contacts

Search contacts in your Intercom workspace.

Find conversationsAction

Find conversations

Search conversations in your Intercom inbox.

Find help center collectionsAction

Find help center collections

List help center collections in Intercom.

Find segmentsAction

Find segments

List segments in your Intercom workspace.

Find subscription typesAction

Find subscription types

List subscription types in your workspace.

Find tagsAction

Find tags

List all tags in your Intercom workspace.

Find teamsAction

Find teams

List teams in your Intercom workspace.

Find ticket attributesAction

Find ticket attributes

List attributes defined on a ticket type.

Find ticket statesAction

Find ticket states

List ticket states in your workspace.

Find ticket typesAction

Find ticket types

List ticket types in your Intercom workspace.

Find ticketsAction

Find tickets

Search tickets in your Intercom workspace.

Merge a lead into a userAction

Merge a lead into a user

Merge a lead into an existing user.

Open a conversationAction

Open a conversation

Reopen a closed or snoozed conversation.

Remove a tag from a companyAction

Remove a tag from a company

Remove a tag from a company.

Remove a tag from a contactAction

Remove a tag from a contact

Remove a tag from a contact.

Remove a tag from a conversationAction

Remove a tag from a conversation

Remove a tag from a conversation.

Reply to a conversationAction

Reply to a conversation

Reply to an existing conversation.

Reply to a ticketAction

Reply to a ticket

Reply to a ticket or add a note to it.

Retrieve a companyAction

Retrieve a company

Get one company from Intercom.

Retrieve a contactAction

Retrieve a contact

Get one contact from Intercom.

Retrieve a conversationAction

Retrieve a conversation

Get one conversation from Intercom.

Retrieve a ticketAction

Retrieve a ticket

Get one ticket from Intercom.

Send a messageAction

Send a message

Send an outbound message to a contact.

Snooze a conversationAction

Snooze a conversation

Snooze a conversation until a future time.

Subscribe a contact to a subscription typeAction

Subscribe a contact to a subscription type

Opt a contact in to a subscription type.

Track an eventAction

Track an event

Track a custom event for a contact.

Unarchive a contactAction

Unarchive a contact

Restore an archived contact in Intercom.

Unsubscribe a contact from a subscription typeAction

Unsubscribe a contact from a subscription type

Opt a contact out of a subscription type.

Update a contactAction

Update a contact

Update an existing contact in Intercom.

Update a conversationAction

Update a conversation

Change a conversation's title or attributes.

Update a ticketAction

Update a ticket

Update a ticket's attributes or state.

Update an articleAction

Update an article

Change an article in your help center.

Find modelsAction

Find models

Models available in your OpenAI account.

Send a promptAction

Send a prompt

Send a prompt to an OpenAI model.

How it works

Connect Intercom with OpenAI in three steps

Create automations that move data between Intercom and OpenAI. Nodest handles the work in between, so you can focus on what matters.

Connect Intercom and OpenAI

Link your Intercom and OpenAI accounts to Nodest in a few clicks, so both tools are ready to use in automations.

Pick a trigger

Choose the event that starts your automation, such as a new order, form submission, or updated record in Intercom or OpenAI.

Chain actions and go live

Add one or more actions, and combine them with filters, branches, and delays to create a workflow that fits your needs.

Frequently asked questions about Intercom and OpenAI

Find answers to common questions about connecting Intercom with OpenAI using Nodest.

How do I connect OpenAI to Nodest?

Create a secret key on the API keys page of your OpenAI account, then open Integrations in Nodest, click Connect OpenAI, and paste it in. OpenAI shows a key only at the moment you create it, so copy it before you leave that page.

Do I need to add credit to my OpenAI account?

Which key permissions does Nodest need?

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