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Connect Intercom to Monday.com

Build automations that connect Intercom to Monday.com. When something happens in Intercom, Nodest passes the data along and runs the actions you set up in Monday.com or the other way around — no coding required.

Automations

Popular Intercom and Monday.com workflows

Pick a ready-made workflow that connects Intercom with Monday.com, customise it to fit your needs, and go live in minutes.

IntercomAnthropicMonday.com

Create items in Monday.com with Claude for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a message in Anthropic and create an item in Monday.com.

IntercomGeminiMonday.com

Create items in Monday.com with Gemini for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in Gemini and create an item in Monday.com.

IntercomOpenAIMonday.com

Create items in Monday.com with ChatGPT for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in OpenAI and create an item in Monday.com.

Monday.comIntercom

Add notes to conversations in Intercom for column value changes in Monday.com

When “Column value changed” fires in Monday.com, Nodest will add a note to a conversation in Intercom.

Monday.comIntercom

Reply to tickets in Intercom for new updates in Monday.com

When “Update posted” fires in Monday.com, Nodest will reply to a ticket in Intercom.

Monday.comIntercom

Update tickets in Intercom for status changes in Monday.com

When “Status changed” fires in Monday.com, Nodest will update a ticket in Intercom.

Monday.comIntercom

Create tickets in Intercom for new items in Monday.com

When “Item created” fires in Monday.com, Nodest will create a ticket in Intercom.

IntercomMonday.com

Create items in Monday.com for converted leads in Intercom

When “Lead converted to user” fires in Intercom, Nodest will create an item in Monday.com.

IntercomMonday.com

Create items in Monday.com for new companies in Intercom

When “Company created” fires in Intercom, Nodest will create an item in Monday.com.

IntercomMonday.com

Create items in Monday.com for conversation ratings in Intercom

When “Conversation rated” fires in Intercom, Nodest will create an item in Monday.com.

IntercomMonday.com

Create items in Monday.com for conversation priority changes in Intercom

When “Conversation priority updated” fires in Intercom, Nodest will create an item in Monday.com.

IntercomMonday.com

Add updates to items in Monday.com for new ticket notes in Intercom

When “Ticket note added” fires in Intercom, Nodest will add an update in Monday.com.

IntercomMonday.com

Update items in Monday.com for ticket state changes in Intercom

When “Ticket state updated” fires in Intercom, Nodest will update an item in Monday.com.

IntercomMonday.com

Create items in Monday.com for new tickets in Intercom

When “Ticket created” fires in Intercom, Nodest will create an item in Monday.com.

Triggers and actions

Available triggers and actions for Intercom and Monday.com

Combine the triggers and actions of Intercom and Monday.com to build your automation. Triggers start the automation, and actions are the steps that follow.

Article createdTrigger

Article created

Fires when a help center article is created.

Article deletedTrigger

Article deleted

Fires when a help center article is deleted.

Article publishedTrigger

Article published

Fires when a help center article goes live.

Article unpublishedTrigger

Article unpublished

Fires when a help center article is unpublished.

Article updatedTrigger

Article updated

Fires when a help center article is updated.

Company createdTrigger

Company created

Fires when a new company is created.

Company deletedTrigger

Company deleted

Fires when a company is deleted.

Company updatedTrigger

Company updated

Fires when a company is updated.

Contact archivedTrigger

Contact archived

Fires when a contact is archived.

Contact attached to companyTrigger

Contact attached to company

Fires when a contact is attached to a company.

Contact deletedTrigger

Contact deleted

Fires when a contact is permanently deleted.

Contact detached from companyTrigger

Contact detached from company

Fires when a contact is detached from a company.

Contact email updatedTrigger

Contact email updated

Fires when a contact's email address changes.

Contact replied to ticketTrigger

Contact replied to ticket

Fires when a contact replies to a ticket.

Contact subscribedTrigger

Contact subscribed

Fires when a contact subscribes to email.

Contact subscribed to a subscription typeTrigger

Contact subscribed to a subscription type

Fires when a contact opts in to a subscription type.

Contact unarchivedTrigger

Contact unarchived

Fires when an archived contact is restored.

Contact unsubscribedTrigger

Contact unsubscribed

Fires when a contact unsubscribes from email.

Contact unsubscribed from a subscription typeTrigger

Contact unsubscribed from a subscription type

Fires when a contact opts out of a subscription type.

Contacts mergedTrigger

Contacts merged

Fires when two contacts are merged into one.

Conversation assignedTrigger

Conversation assigned

Fires when a conversation is assigned.

Conversation closedTrigger

Conversation closed

Fires when a conversation is closed.

Conversation createdTrigger

Conversation created

Fires when a new conversation is created.

Conversation openedTrigger

Conversation opened

Fires when a teammate reopens a conversation.

Conversation priority updatedTrigger

Conversation priority updated

Fires when a conversation's priority changes.

Conversation ratedTrigger

Conversation rated

Fires when a conversation is rated.

Conversation snoozedTrigger

Conversation snoozed

Fires when a teammate snoozes a conversation.

Conversation taggedTrigger

Conversation tagged

Fires when a tag is added to a conversation.

Conversation unsnoozedTrigger

Conversation unsnoozed

Fires when a snoozed conversation reopens.

Event trackedTrigger

Event tracked

Fires when an event is tracked for a contact.

Fin replied to conversationTrigger

Fin replied to conversation

Fires when Fin or a bot replies to a conversation.

Lead added emailTrigger

Lead added email

Fires when a lead shares an email address.

Lead converted to userTrigger

Lead converted to user

Fires when a lead becomes a user.

Lead createdTrigger

Lead created

Fires when a new lead is created.

Lead taggedTrigger

Lead tagged

Fires when a tag is added to a lead.

Lead untaggedTrigger

Lead untagged

Fires when a tag is removed from a lead.

Lead updatedTrigger

Lead updated

Fires when a lead is updated.

Note added to conversationTrigger

Note added to conversation

Fires when a note is added to a conversation.

Teammate replied to conversationTrigger

Teammate replied to conversation

Fires when a teammate replies to a conversation.

Teammate replied to ticketTrigger

Teammate replied to ticket

Fires when a teammate replies to a ticket.

Teammate started a conversationTrigger

Teammate started a conversation

Fires when a teammate messages a single contact.

Ticket assigned to teamTrigger

Ticket assigned to team

Fires when a ticket is assigned to a team.

Ticket assigned to teammateTrigger

Ticket assigned to teammate

Fires when a ticket is assigned to a teammate.

Ticket attribute updatedTrigger

Ticket attribute updated

Fires when any attribute on a ticket changes.

Ticket closedTrigger

Ticket closed

Fires when a ticket is closed.

Ticket createdTrigger

Ticket created

Fires when a new ticket is created.

Ticket note addedTrigger

Ticket note added

Fires when a teammate adds a note to a ticket.

Ticket ratedTrigger

Ticket rated

Fires when a contact rates a ticket.

Ticket resolvedTrigger

Ticket resolved

Fires when a ticket moves to a resolved state.

Ticket snoozedTrigger

Ticket snoozed

Fires when a teammate snoozes a ticket.

Ticket state updatedTrigger

Ticket state updated

Fires when a ticket's state changes.

Ticket unsnoozedTrigger

Ticket unsnoozed

Fires when a snoozed ticket reopens.

User createdTrigger

User created

Fires when a new user is created.

User replied to conversationTrigger

User replied to conversation

Fires when a user replies to a conversation.

User taggedTrigger

User tagged

Fires when a tag is added to a user.

User untaggedTrigger

User untagged

Fires when a tag is removed from a user.

User updatedTrigger

User updated

Fires when a user is updated.

Visitor signed upTrigger

Visitor signed up

Fires when an anonymous visitor signs up as a user.

Add a note to a contactAction

Add a note to a contact

Add an internal note to a contact.

Add a note to a conversationAction

Add a note to a conversation

Add an internal note to a conversation.

Add a tag to a companyAction

Add a tag to a company

Apply a tag to a company.

Add a tag to a contactAction

Add a tag to a contact

Apply a tag to a contact.

Add a tag to a conversationAction

Add a tag to a conversation

Apply a tag to a conversation.

Archive a contactAction

Archive a contact

Archive a contact in Intercom.

Assign a conversationAction

Assign a conversation

Assign a conversation to a teammate or team.

Attach a contact to a companyAction

Attach a contact to a company

Attach a contact to a company.

Close a conversationAction

Close a conversation

Close an open conversation.

Create a contactAction

Create a contact

Add a new contact to Intercom.

Create a conversationAction

Create a conversation

Start a new conversation in Intercom.

Create a tagAction

Create a tag

Create a tag in your Intercom workspace.

Create a ticketAction

Create a ticket

Open a new ticket in Intercom.

Create an articleAction

Create an article

Add an article to your help center.

Create or update a companyAction

Create or update a company

Create or update a company in Intercom.

Delete a contactAction

Delete a contact

Permanently delete a contact in Intercom.

Detach a contact from a companyAction

Detach a contact from a company

Detach a contact from a company.

Find adminsAction

Find admins

List teammates in your Intercom workspace.

Find articlesAction

Find articles

List help center articles in Intercom.

Find companiesAction

Find companies

List companies in your Intercom workspace.

Find company attributesAction

Find company attributes

List custom attributes defined for companies.

Find contact attributesAction

Find contact attributes

List custom attributes defined for contacts.

Find contactsAction

Find contacts

Search contacts in your Intercom workspace.

Find conversationsAction

Find conversations

Search conversations in your Intercom inbox.

Find help center collectionsAction

Find help center collections

List help center collections in Intercom.

Find segmentsAction

Find segments

List segments in your Intercom workspace.

Find subscription typesAction

Find subscription types

List subscription types in your workspace.

Find tagsAction

Find tags

List all tags in your Intercom workspace.

Find teamsAction

Find teams

List teams in your Intercom workspace.

Find ticket attributesAction

Find ticket attributes

List attributes defined on a ticket type.

Find ticket statesAction

Find ticket states

List ticket states in your workspace.

Find ticket typesAction

Find ticket types

List ticket types in your Intercom workspace.

Find ticketsAction

Find tickets

Search tickets in your Intercom workspace.

Merge a lead into a userAction

Merge a lead into a user

Merge a lead into an existing user.

Open a conversationAction

Open a conversation

Reopen a closed or snoozed conversation.

Remove a tag from a companyAction

Remove a tag from a company

Remove a tag from a company.

Remove a tag from a contactAction

Remove a tag from a contact

Remove a tag from a contact.

Remove a tag from a conversationAction

Remove a tag from a conversation

Remove a tag from a conversation.

Reply to a conversationAction

Reply to a conversation

Reply to an existing conversation.

Reply to a ticketAction

Reply to a ticket

Reply to a ticket or add a note to it.

Retrieve a companyAction

Retrieve a company

Get one company from Intercom.

Retrieve a contactAction

Retrieve a contact

Get one contact from Intercom.

Retrieve a conversationAction

Retrieve a conversation

Get one conversation from Intercom.

Retrieve a ticketAction

Retrieve a ticket

Get one ticket from Intercom.

Send a messageAction

Send a message

Send an outbound message to a contact.

Snooze a conversationAction

Snooze a conversation

Snooze a conversation until a future time.

Subscribe a contact to a subscription typeAction

Subscribe a contact to a subscription type

Opt a contact in to a subscription type.

Track an eventAction

Track an event

Track a custom event for a contact.

Unarchive a contactAction

Unarchive a contact

Restore an archived contact in Intercom.

Unsubscribe a contact from a subscription typeAction

Unsubscribe a contact from a subscription type

Opt a contact out of a subscription type.

Update a contactAction

Update a contact

Update an existing contact in Intercom.

Update a conversationAction

Update a conversation

Change a conversation's title or attributes.

Update a ticketAction

Update a ticket

Update a ticket's attributes or state.

Update an articleAction

Update an article

Change an article in your help center.

Column value changedTrigger

Column value changed

Fires when a column value changes on an item.

Item archivedTrigger

Item archived

Fires when an item is archived on a board.

Item createdTrigger

Item created

Fires when an item is created on a board.

Item deletedTrigger

Item deleted

Fires when an item is deleted from a board.

Item moved to groupTrigger

Item moved to group

Fires when an item moves to another group.

Item name changedTrigger

Item name changed

Fires when an item is renamed on a board.

Status changedTrigger

Status changed

Fires when a status column changes on an item.

Subitem createdTrigger

Subitem created

Fires when a subitem is created under an item.

Update postedTrigger

Update posted

Fires when an update is posted on an item.

Activate a userAction

Activate a user

Reactivate a deactivated monday.com user.

Add an updateAction

Add an update

Add an update to an item in monday.com.

Archive a boardAction

Archive a board

Archive a board in monday.com.

Archive an itemAction

Archive an item

Archive an item in monday.com.

Create a boardAction

Create a board

Create a board in your monday.com account.

Create a columnAction

Create a column

Create a column on a board in monday.com.

Create a groupAction

Create a group

Create a group on a board in monday.com.

Create a subitemAction

Create a subitem

Create a subitem under an item in monday.com.

Create a workspaceAction

Create a workspace

Create a workspace in your monday.com account.

Create an itemAction

Create an item

Create an item on a board in monday.com.

Create or get a tagAction

Create or get a tag

Create a tag, or get it if it already exists.

Deactivate a userAction

Deactivate a user

Deactivate a user on the monday.com account.

Delete a boardAction

Delete a board

Permanently delete a board from monday.com, with everything on it.

Delete a columnAction

Delete a column

Permanently delete a column from monday.com, with its values.

Delete a groupAction

Delete a group

Permanently delete a group from monday.com, with its items.

Delete a subitemAction

Delete a subitem

Permanently delete a subitem from monday.com.

Delete a workspaceAction

Delete a workspace

Delete a workspace and everything inside it.

Delete an itemAction

Delete an item

Permanently delete an item from monday.com.

Delete an updateAction

Delete an update

Permanently delete an update from monday.com. Its replies go too.

Duplicate a groupAction

Duplicate a group

Duplicate a group and its items in monday.com.

Duplicate an itemAction

Duplicate an item

Duplicate an existing item in monday.com.

Edit an updateAction

Edit an update

Change the text of an existing update in monday.com.

Find board subscribersAction

Find board subscribers

List subscribers of a monday.com board.

Find boardsAction

Find boards

List boards in a monday.com workspace.

Find columnsAction

Find columns

List columns on a monday.com board.

Find groupsAction

Find groups

List groups on a monday.com board.

Find itemsAction

Find items

List items on a monday.com board.

Find subitemsAction

Find subitems

List subitems under a monday.com item.

Find tagsAction

Find tags

List tags in your monday.com account or on a board.

Find updatesAction

Find updates

List updates posted on a monday.com item.

Find usersAction

Find users

List users in your monday.com account.

Find workspacesAction

Find workspaces

List workspaces in your monday.com account.

Move an item to a groupAction

Move an item to a group

Move an item to another group on the same board in monday.com.

Move an item to another boardAction

Move an item to another board

Move an item to another board in monday.com.

Rename an itemAction

Rename an item

Rename an existing item in monday.com.

Reply to an updateAction

Reply to an update

Reply to an existing update in monday.com.

Retrieve a boardAction

Retrieve a board

Retrieve a board from your monday.com account by ID.

Retrieve a columnAction

Retrieve a column

Retrieve a column from a monday.com board by ID.

Retrieve a groupAction

Retrieve a group

Retrieve a group from a monday.com board by ID.

Retrieve a subitemAction

Retrieve a subitem

Retrieve a subitem from monday.com by ID.

Retrieve a tagAction

Retrieve a tag

Retrieve a tag from monday.com by ID.

Retrieve a userAction

Retrieve a user

Retrieve a user from your monday.com account by ID.

Retrieve a workspaceAction

Retrieve a workspace

Retrieve a workspace from your monday.com account by ID.

Retrieve an itemAction

Retrieve an item

Retrieve an item from a monday.com board by ID.

Retrieve an updateAction

Retrieve an update

Retrieve an update from monday.com by ID.

Send a notificationAction

Send a notification

Send a monday.com notification to a user.

Subscribe a user to a boardAction

Subscribe a user to a board

Subscribe a user to a monday.com board.

Unsubscribe a user from a boardAction

Unsubscribe a user from a board

Remove a user's subscription to a board.

Update a boardAction

Update a board

Update the name or description of an existing board in monday.com.

Update a columnAction

Update a column

Update the title or description of an existing column in monday.com.

Update a groupAction

Update a group

Update the title or color of an existing group in monday.com.

Update a subitemAction

Update a subitem

Update the column values of an existing subitem in monday.com.

Update a userAction

Update a user

Update a user's profile in monday.com.

Update a user's roleAction

Update a user's role

Change a user's role on the account.

Update a workspaceAction

Update a workspace

Change a workspace's name, description or privacy.

Update an itemAction

Update an item

Update the column values of an existing item in monday.com.

How it works

Connect Intercom with Monday.com in three steps

Create automations that move data between Intercom and Monday.com. Nodest handles the work in between, so you can focus on what matters.

Connect Intercom and Monday.com

Link your Intercom and Monday.com accounts to Nodest in a few clicks, so both tools are ready to use in automations.

Pick a trigger

Choose the event that starts your automation, such as a new order, form submission, or updated record in Intercom or Monday.com.

Chain actions and go live

Add one or more actions, and combine them with filters, branches, and delays to create a workflow that fits your needs.

Frequently asked questions about Intercom and Monday.com

Find answers to common questions about connecting Intercom with Monday.com using Nodest.

How do I connect monday.com to Nodest?

Open Integrations in your workspace, click Connect, and approve access in the Monday.com window that opens. Nodest connects through its own registered Monday.com app.

Do I have to reconnect Monday.com periodically?

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