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Connect Intercom with Brevo

Build automations that connect Intercom with Brevo. When something happens in Intercom, Nodest passes the data along and runs the actions you set up in Brevo or the other way around — no coding required.

Automations

Popular Intercom and Brevo workflows

Pick a ready-made workflow that connects Intercom with Brevo, customise it to fit your needs, and go live in minutes.

Triggers and actions

Available triggers and actions for Intercom and Brevo

Combine the triggers and actions of Intercom and Brevo to build your automation. Triggers start the automation, and actions are the steps that follow.

Event trackedTrigger

Event tracked

Fires when an event is tracked for a contact.

Article deletedTrigger

Article deleted

Fires when a help center article is deleted.

Article unpublishedTrigger

Article unpublished

Fires when a help center article is unpublished.

Article publishedTrigger

Article published

Fires when a help center article goes live.

Article updatedTrigger

Article updated

Fires when a help center article is updated.

Article createdTrigger

Article created

Fires when a help center article is created.

Ticket unsnoozedTrigger

Ticket unsnoozed

Fires when a snoozed ticket reopens.

Ticket snoozedTrigger

Ticket snoozed

Fires when a teammate snoozes a ticket.

Ticket attribute updatedTrigger

Ticket attribute updated

Fires when any attribute on a ticket changes.

Ticket ratedTrigger

Ticket rated

Fires when a contact rates a ticket.

Ticket note addedTrigger

Ticket note added

Fires when a teammate adds a note to a ticket.

Ticket resolvedTrigger

Ticket resolved

Fires when a ticket moves to a resolved state.

Ticket assigned to teamTrigger

Ticket assigned to team

Fires when a ticket is assigned to a team.

Ticket assigned to teammateTrigger

Ticket assigned to teammate

Fires when a ticket is assigned to a teammate.

Conversation taggedTrigger

Conversation tagged

Fires when a tag is added to a conversation.

Teammate started a conversationTrigger

Teammate started a conversation

Fires when a teammate messages a single contact.

Fin replied to conversationTrigger

Fin replied to conversation

Fires when Fin or a bot replies to a conversation.

Conversation priority updatedTrigger

Conversation priority updated

Fires when a conversation's priority changes.

Conversation unsnoozedTrigger

Conversation unsnoozed

Fires when a snoozed conversation reopens.

Conversation snoozedTrigger

Conversation snoozed

Fires when a teammate snoozes a conversation.

Conversation openedTrigger

Conversation opened

Fires when a teammate reopens a conversation.

Company deletedTrigger

Company deleted

Fires when a company is deleted.

Contact unsubscribed from a subscription typeTrigger

Contact unsubscribed from a subscription type

Fires when a contact opts out of a subscription type.

Contact subscribed to a subscription typeTrigger

Contact subscribed to a subscription type

Fires when a contact opts in to a subscription type.

Contact detached from companyTrigger

Contact detached from company

Fires when a contact is detached from a company.

Contact attached to companyTrigger

Contact attached to company

Fires when a contact is attached to a company.

Contact deletedTrigger

Contact deleted

Fires when a contact is permanently deleted.

Contact unarchivedTrigger

Contact unarchived

Fires when an archived contact is restored.

Contact archivedTrigger

Contact archived

Fires when a contact is archived.

Contacts mergedTrigger

Contacts merged

Fires when two contacts are merged into one.

Lead untaggedTrigger

Lead untagged

Fires when a tag is removed from a lead.

Lead taggedTrigger

Lead tagged

Fires when a tag is added to a lead.

User untaggedTrigger

User untagged

Fires when a tag is removed from a user.

User taggedTrigger

User tagged

Fires when a tag is added to a user.

Lead added emailTrigger

Lead added email

Fires when a lead shares an email address.

Visitor signed upTrigger

Visitor signed up

Fires when an anonymous visitor signs up as a user.

Contact replied to ticketTrigger

Contact replied to ticket

Fires when a contact replies to a ticket.

Teammate replied to ticketTrigger

Teammate replied to ticket

Fires when a teammate replies to a ticket.

Ticket state updatedTrigger

Ticket state updated

Fires when a ticket's state changes.

Ticket createdTrigger

Ticket created

Fires when a new ticket is created.

Company createdTrigger

Company created

Fires when a new company is created.

Contact subscribedTrigger

Contact subscribed

Fires when a contact subscribes to email.

Lead updatedTrigger

Lead updated

Fires when a lead is updated.

User updatedTrigger

User updated

Fires when a user is updated.

Teammate replied to conversationTrigger

Teammate replied to conversation

Fires when a teammate replies to a conversation.

User replied to conversationTrigger

User replied to conversation

Fires when a user replies to a conversation.

Conversation createdTrigger

Conversation created

Fires when a new conversation is created.

Contact email updatedTrigger

Contact email updated

Fires when a contact's email address changes.

Lead converted to userTrigger

Lead converted to user

Fires when a lead becomes a user.

Conversation assignedTrigger

Conversation assigned

Fires when a conversation is assigned.

Ticket closedTrigger

Ticket closed

Fires when a ticket is closed.

Company updatedTrigger

Company updated

Fires when a company is updated.

Contact unsubscribedTrigger

Contact unsubscribed

Fires when a contact unsubscribes from email.

Conversation ratedTrigger

Conversation rated

Fires when a conversation is rated.

Note added to conversationTrigger

Note added to conversation

Fires when a note is added to a conversation.

User createdTrigger

User created

Fires when a new user is created.

Lead createdTrigger

Lead created

Fires when a new lead is created.

Conversation closedTrigger

Conversation closed

Fires when a conversation is closed.

Create a ticketAction

Create a ticket

Open a new ticket in Intercom.

Update a ticketAction

Update a ticket

Update a ticket's attributes or state.

Find help center collectionsAction

Find help center collections

List help center collections in Intercom.

Archive a contactAction

Archive a contact

Archive a contact in Intercom.

Attach a contact to a companyAction

Attach a contact to a company

Attach a contact to a company.

Create a conversationAction

Create a conversation

Start a new conversation in Intercom.

Find company attributesAction

Find company attributes

List custom attributes defined for companies.

Find ticket typesAction

Find ticket types

List ticket types in your Intercom workspace.

Find teamsAction

Find teams

List teams in your Intercom workspace.

Find ticket attributesAction

Find ticket attributes

List attributes defined on a ticket type.

Reply to a ticketAction

Reply to a ticket

Reply to a ticket or add a note to it.

Create an articleAction

Create an article

Add an article to your help center.

Update an articleAction

Update an article

Change an article in your help center.

Remove a tag from a companyAction

Remove a tag from a company

Remove a tag from a company.

Track an eventAction

Track an event

Track a custom event for a contact.

Send a messageAction

Send a message

Send an outbound message to a contact.

Add a note to a conversationAction

Add a note to a conversation

Add an internal note to a conversation.

Close a conversationAction

Close a conversation

Close an open conversation.

Open a conversationAction

Open a conversation

Reopen a closed or snoozed conversation.

Snooze a conversationAction

Snooze a conversation

Snooze a conversation until a future time.

Update a conversationAction

Update a conversation

Change a conversation's title or attributes.

Unarchive a contactAction

Unarchive a contact

Restore an archived contact in Intercom.

Delete a contactAction

Delete a contact

Permanently delete a contact in Intercom.

Merge a lead into a userAction

Merge a lead into a user

Merge a lead into an existing user.

Subscribe a contact to a subscription typeAction

Subscribe a contact to a subscription type

Opt a contact in to a subscription type.

Unsubscribe a contact from a subscription typeAction

Unsubscribe a contact from a subscription type

Opt a contact out of a subscription type.

Create or update a companyAction

Create or update a company

Create or update a company in Intercom.

Detach a contact from a companyAction

Detach a contact from a company

Detach a contact from a company.

Create a tagAction

Create a tag

Create a tag in your Intercom workspace.

Add a tag to a companyAction

Add a tag to a company

Apply a tag to a company.

Retrieve a conversationAction

Retrieve a conversation

Get one conversation from Intercom.

Find ticketsAction

Find tickets

Search tickets in your Intercom workspace.

Retrieve a ticketAction

Retrieve a ticket

Get one ticket from Intercom.

Find ticket statesAction

Find ticket states

List ticket states in your workspace.

Find segmentsAction

Find segments

List segments in your Intercom workspace.

Find subscription typesAction

Find subscription types

List subscription types in your workspace.

Create a contactAction

Create a contact

Add a new contact to Intercom.

Update a contactAction

Update a contact

Update an existing contact in Intercom.

Find adminsAction

Find admins

List teammates in your Intercom workspace.

Find tagsAction

Find tags

List all tags in your Intercom workspace.

Find contact attributesAction

Find contact attributes

List custom attributes defined for contacts.

Find contactsAction

Find contacts

Search contacts in your Intercom workspace.

Retrieve a contactAction

Retrieve a contact

Get one contact from Intercom.

Find companiesAction

Find companies

List companies in your Intercom workspace.

Retrieve a companyAction

Retrieve a company

Get one company from Intercom.

Find conversationsAction

Find conversations

Search conversations in your Intercom inbox.

Find articlesAction

Find articles

List help center articles in Intercom.

Add a tag to a contactAction

Add a tag to a contact

Apply a tag to a contact.

Add a note to a contactAction

Add a note to a contact

Add an internal note to a contact.

Remove a tag from a contactAction

Remove a tag from a contact

Remove a tag from a contact.

Reply to a conversationAction

Reply to a conversation

Reply to an existing conversation.

Assign a conversationAction

Assign a conversation

Assign a conversation to a teammate or team.

Add a tag to a conversationAction

Add a tag to a conversation

Apply a tag to a conversation.

Remove a tag from a conversationAction

Remove a tag from a conversation

Remove a tag from a conversation.

Contact updatedTrigger

Contact updated

Fires when a contact is updated.

Contact deletedTrigger

Contact deleted

Fires when a contact is deleted.

Contact added to listTrigger

Contact added to list

Fires when a contact is added to a list.

Transactional email blockedTrigger

Transactional email blocked

Fires when a transactional email is blocked.

Transactional email soft bouncedTrigger

Transactional email soft bounced

Fires when a transactional email soft bounces.

Transactional email clickedTrigger

Transactional email clicked

Fires when a link in a transactional email is clicked.

Transactional email openedTrigger

Transactional email opened

Fires when a transactional email is opened.

Transactional email sentTrigger

Transactional email sent

Fires when a transactional email is sent.

Transactional email deliveredTrigger

Transactional email delivered

Fires when a transactional email is delivered.

Marketing email soft bouncedTrigger

Marketing email soft bounced

Fires when a marketing email soft bounces.

Marketing email openedTrigger

Marketing email opened

Fires when a marketing email is opened.

Contact unsubscribedTrigger

Contact unsubscribed

Fires when a contact unsubscribes.

Marketing email clickedTrigger

Marketing email clicked

Fires when a link in a marketing email is clicked.

Marketing email marked as spamTrigger

Marketing email marked as spam

Fires when a marketing email is marked as spam.

Transactional email marked as spamTrigger

Transactional email marked as spam

Fires when a transactional email is marked as spam.

Transactional email hard bouncedTrigger

Transactional email hard bounced

Fires when a transactional email hard bounces.

Marketing email hard bouncedTrigger

Marketing email hard bounced

Fires when a marketing email hard bounces.

Marketing email deliveredTrigger

Marketing email delivered

Fires when a marketing email is delivered.

Create a companyAction

Create a company

Create a company in the Brevo CRM.

Update a dealAction

Update a deal

Update an existing deal in the Brevo CRM.

Find email templatesAction

Find email templates

Email templates in your Brevo account.

Find contact attributesAction

Find contact attributes

Editable custom attributes for Brevo contacts.

Find contactsAction

Find contacts

Contacts in your Brevo account.

Find dealsAction

Find deals

Deals in your Brevo CRM.

Find deal stagesAction

Find deal stages

Pipeline stages in your Brevo CRM.

Create a taskAction

Create a task

Create a CRM task in Brevo.

Find foldersAction

Find folders

Contact folders in your Brevo account.

Create a listAction

Create a list

Create a contact list in Brevo.

Find companiesAction

Find companies

Companies in your Brevo CRM.

Delete a dealAction

Delete a deal

Permanently delete a deal from the Brevo CRM.

Link a deal to a contactAction

Link a deal to a contact

Attach a contact to an existing deal.

Create a dealAction

Create a deal

Create a deal in the Brevo CRM.

Send an SMSAction

Send an SMS

Send an SMS to a single recipient.

Find pipelinesAction

Find pipelines

Sales pipelines in your Brevo CRM.

Update a contactAction

Update a contact

Update an existing contact in Brevo.

Update a companyAction

Update a company

Update an existing company in the Brevo CRM.

Find sendersAction

Find senders

Verified senders in your Brevo account.

Find tasksAction

Find tasks

CRM tasks in your Brevo account.

Find notesAction

Find notes

CRM notes in your Brevo account.

Find task typesAction

Find task types

Task types configured in your Brevo CRM.

Create a noteAction

Create a note

Add a note to a contact, deal, or company.

Delete a contactAction

Delete a contact

Permanently delete a contact from Brevo.

Retrieve a companyAction

Retrieve a company

Retrieve one company from the CRM.

Retrieve a contactAction

Retrieve a contact

Retrieve one contact by email or ID.

Retrieve a dealAction

Retrieve a deal

Retrieve one deal from the CRM.

Retrieve a taskAction

Retrieve a task

Retrieve one CRM task.

Retrieve a folderAction

Retrieve a folder

Retrieve one contact folder.

Delete a companyAction

Delete a company

Delete a company from the Brevo CRM.

Update a listAction

Update a list

Rename a list or move it to a folder.

Find company attributesAction

Find company attributes

Editable custom attributes for Brevo companies.

Delete a listAction

Delete a list

Delete a contact list in Brevo.

Add a contact to a listAction

Add a contact to a list

Add an existing contact to a list in Brevo.

Update a taskAction

Update a task

Update a CRM task or mark it done.

Delete a taskAction

Delete a task

Delete a task from the Brevo CRM.

Delete a noteAction

Delete a note

Delete a note from the Brevo CRM.

Create a folderAction

Create a folder

Create a contact folder in Brevo.

Update a folderAction

Update a folder

Rename a contact folder in Brevo.

Delete a folderAction

Delete a folder

Delete a folder and all its lists.

Retrieve a noteAction

Retrieve a note

Retrieve one CRM note.

Update a noteAction

Update a note

Update the text of a CRM note.

Retrieve a listAction

Retrieve a list

Retrieve one list and its counts.

Send a double opt-inAction

Send a double opt-in

Send a double opt-in email to a contact.

Create a contactAction

Create a contact

Create a contact in your Brevo account.

Remove a contact from a listAction

Remove a contact from a list

Remove an existing contact from a Brevo list.

Send a transactional emailAction

Send a transactional email

Send a one-off email to a single recipient.

Find listsAction

Find lists

Marketing lists in your Brevo account.

Find deal attributesAction

Find deal attributes

Editable custom attributes for Brevo deals.

How it works

Connect Intercom with Brevo in three steps

Create automations that move data between Intercom and Brevo. Nodest handles the work in between, so you can focus on what matters.

Connect Intercom and Brevo

Link your Intercom and Brevo accounts to Nodest in a few clicks, so both tools are ready to use in automations.

Pick a trigger

Choose the event that starts your automation, such as a new order, form submission, or updated record in Intercom or Brevo.

Chain actions and go live

Add one or more actions, and combine them with filters, branches, and delays to create a workflow that fits your needs.

Frequently asked questions about Intercom and Brevo

Find answers to common questions about connecting Intercom with Brevo using Nodest.

How do I connect Brevo to Nodest?

In Brevo, open the account menu and go to Settings → SMTP & API → API Keys & MCP, then generate a new key. In Nodest, open Integrations, choose Connect Brevo, and paste the key. Brevo shows a key only at the moment you create it, so copy it before you leave that page.

Do I need an API key or an SMTP key to connect Brevo?

Should I give the API key an expiry date?

Do I have to create the webhooks in Brevo myself?

What is the difference between the marketing and transactional triggers?

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