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Connect Intercom with awork

Build automations that connect Intercom with awork. When something happens in Intercom, Nodest passes the data along and runs the actions you set up in awork or the other way around — no coding required.

Automations

Popular Intercom and awork workflows

Pick a ready-made workflow that connects Intercom with awork, customise it to fit your needs, and go live in minutes.

Triggers and actions

Available triggers and actions for Intercom and awork

Combine the triggers and actions of Intercom and awork to build your automation. Triggers start the automation, and actions are the steps that follow.

Event trackedTrigger

Event tracked

Fires when an event is tracked for a contact.

Article deletedTrigger

Article deleted

Fires when a help center article is deleted.

Article unpublishedTrigger

Article unpublished

Fires when a help center article is unpublished.

Article publishedTrigger

Article published

Fires when a help center article goes live.

Article updatedTrigger

Article updated

Fires when a help center article is updated.

Article createdTrigger

Article created

Fires when a help center article is created.

Ticket unsnoozedTrigger

Ticket unsnoozed

Fires when a snoozed ticket reopens.

Ticket snoozedTrigger

Ticket snoozed

Fires when a teammate snoozes a ticket.

Ticket attribute updatedTrigger

Ticket attribute updated

Fires when any attribute on a ticket changes.

Ticket ratedTrigger

Ticket rated

Fires when a contact rates a ticket.

Ticket note addedTrigger

Ticket note added

Fires when a teammate adds a note to a ticket.

Ticket resolvedTrigger

Ticket resolved

Fires when a ticket moves to a resolved state.

Ticket assigned to teamTrigger

Ticket assigned to team

Fires when a ticket is assigned to a team.

Ticket assigned to teammateTrigger

Ticket assigned to teammate

Fires when a ticket is assigned to a teammate.

Conversation taggedTrigger

Conversation tagged

Fires when a tag is added to a conversation.

Teammate started a conversationTrigger

Teammate started a conversation

Fires when a teammate messages a single contact.

Fin replied to conversationTrigger

Fin replied to conversation

Fires when Fin or a bot replies to a conversation.

Conversation priority updatedTrigger

Conversation priority updated

Fires when a conversation's priority changes.

Conversation unsnoozedTrigger

Conversation unsnoozed

Fires when a snoozed conversation reopens.

Conversation snoozedTrigger

Conversation snoozed

Fires when a teammate snoozes a conversation.

Conversation openedTrigger

Conversation opened

Fires when a teammate reopens a conversation.

Company deletedTrigger

Company deleted

Fires when a company is deleted.

Contact unsubscribed from a subscription typeTrigger

Contact unsubscribed from a subscription type

Fires when a contact opts out of a subscription type.

Contact subscribed to a subscription typeTrigger

Contact subscribed to a subscription type

Fires when a contact opts in to a subscription type.

Contact detached from companyTrigger

Contact detached from company

Fires when a contact is detached from a company.

Contact attached to companyTrigger

Contact attached to company

Fires when a contact is attached to a company.

Contact deletedTrigger

Contact deleted

Fires when a contact is permanently deleted.

Contact unarchivedTrigger

Contact unarchived

Fires when an archived contact is restored.

Contact archivedTrigger

Contact archived

Fires when a contact is archived.

Contacts mergedTrigger

Contacts merged

Fires when two contacts are merged into one.

Lead untaggedTrigger

Lead untagged

Fires when a tag is removed from a lead.

Lead taggedTrigger

Lead tagged

Fires when a tag is added to a lead.

User untaggedTrigger

User untagged

Fires when a tag is removed from a user.

User taggedTrigger

User tagged

Fires when a tag is added to a user.

Lead added emailTrigger

Lead added email

Fires when a lead shares an email address.

Visitor signed upTrigger

Visitor signed up

Fires when an anonymous visitor signs up as a user.

Contact replied to ticketTrigger

Contact replied to ticket

Fires when a contact replies to a ticket.

Teammate replied to ticketTrigger

Teammate replied to ticket

Fires when a teammate replies to a ticket.

Ticket state updatedTrigger

Ticket state updated

Fires when a ticket's state changes.

Ticket createdTrigger

Ticket created

Fires when a new ticket is created.

Company createdTrigger

Company created

Fires when a new company is created.

Contact subscribedTrigger

Contact subscribed

Fires when a contact subscribes to email.

Lead updatedTrigger

Lead updated

Fires when a lead is updated.

User updatedTrigger

User updated

Fires when a user is updated.

Teammate replied to conversationTrigger

Teammate replied to conversation

Fires when a teammate replies to a conversation.

User replied to conversationTrigger

User replied to conversation

Fires when a user replies to a conversation.

Conversation createdTrigger

Conversation created

Fires when a new conversation is created.

Contact email updatedTrigger

Contact email updated

Fires when a contact's email address changes.

Lead converted to userTrigger

Lead converted to user

Fires when a lead becomes a user.

Conversation assignedTrigger

Conversation assigned

Fires when a conversation is assigned.

Ticket closedTrigger

Ticket closed

Fires when a ticket is closed.

Company updatedTrigger

Company updated

Fires when a company is updated.

Contact unsubscribedTrigger

Contact unsubscribed

Fires when a contact unsubscribes from email.

Conversation ratedTrigger

Conversation rated

Fires when a conversation is rated.

Note added to conversationTrigger

Note added to conversation

Fires when a note is added to a conversation.

User createdTrigger

User created

Fires when a new user is created.

Lead createdTrigger

Lead created

Fires when a new lead is created.

Conversation closedTrigger

Conversation closed

Fires when a conversation is closed.

Create a ticketAction

Create a ticket

Open a new ticket in Intercom.

Update a ticketAction

Update a ticket

Update a ticket's attributes or state.

Find help center collectionsAction

Find help center collections

List help center collections in Intercom.

Archive a contactAction

Archive a contact

Archive a contact in Intercom.

Attach a contact to a companyAction

Attach a contact to a company

Attach a contact to a company.

Create a conversationAction

Create a conversation

Start a new conversation in Intercom.

Find company attributesAction

Find company attributes

List custom attributes defined for companies.

Find ticket typesAction

Find ticket types

List ticket types in your Intercom workspace.

Find teamsAction

Find teams

List teams in your Intercom workspace.

Find ticket attributesAction

Find ticket attributes

List attributes defined on a ticket type.

Reply to a ticketAction

Reply to a ticket

Reply to a ticket or add a note to it.

Create an articleAction

Create an article

Add an article to your help center.

Update an articleAction

Update an article

Change an article in your help center.

Remove a tag from a companyAction

Remove a tag from a company

Remove a tag from a company.

Track an eventAction

Track an event

Track a custom event for a contact.

Send a messageAction

Send a message

Send an outbound message to a contact.

Add a note to a conversationAction

Add a note to a conversation

Add an internal note to a conversation.

Close a conversationAction

Close a conversation

Close an open conversation.

Open a conversationAction

Open a conversation

Reopen a closed or snoozed conversation.

Snooze a conversationAction

Snooze a conversation

Snooze a conversation until a future time.

Update a conversationAction

Update a conversation

Change a conversation's title or attributes.

Unarchive a contactAction

Unarchive a contact

Restore an archived contact in Intercom.

Delete a contactAction

Delete a contact

Permanently delete a contact in Intercom.

Merge a lead into a userAction

Merge a lead into a user

Merge a lead into an existing user.

Subscribe a contact to a subscription typeAction

Subscribe a contact to a subscription type

Opt a contact in to a subscription type.

Unsubscribe a contact from a subscription typeAction

Unsubscribe a contact from a subscription type

Opt a contact out of a subscription type.

Create or update a companyAction

Create or update a company

Create or update a company in Intercom.

Detach a contact from a companyAction

Detach a contact from a company

Detach a contact from a company.

Create a tagAction

Create a tag

Create a tag in your Intercom workspace.

Add a tag to a companyAction

Add a tag to a company

Apply a tag to a company.

Retrieve a conversationAction

Retrieve a conversation

Get one conversation from Intercom.

Find ticketsAction

Find tickets

Search tickets in your Intercom workspace.

Retrieve a ticketAction

Retrieve a ticket

Get one ticket from Intercom.

Find ticket statesAction

Find ticket states

List ticket states in your workspace.

Find segmentsAction

Find segments

List segments in your Intercom workspace.

Find subscription typesAction

Find subscription types

List subscription types in your workspace.

Create a contactAction

Create a contact

Add a new contact to Intercom.

Update a contactAction

Update a contact

Update an existing contact in Intercom.

Find adminsAction

Find admins

List teammates in your Intercom workspace.

Find tagsAction

Find tags

List all tags in your Intercom workspace.

Find contact attributesAction

Find contact attributes

List custom attributes defined for contacts.

Find contactsAction

Find contacts

Search contacts in your Intercom workspace.

Retrieve a contactAction

Retrieve a contact

Get one contact from Intercom.

Find companiesAction

Find companies

List companies in your Intercom workspace.

Retrieve a companyAction

Retrieve a company

Get one company from Intercom.

Find conversationsAction

Find conversations

Search conversations in your Intercom inbox.

Find articlesAction

Find articles

List help center articles in Intercom.

Add a tag to a contactAction

Add a tag to a contact

Apply a tag to a contact.

Add a note to a contactAction

Add a note to a contact

Add an internal note to a contact.

Remove a tag from a contactAction

Remove a tag from a contact

Remove a tag from a contact.

Reply to a conversationAction

Reply to a conversation

Reply to an existing conversation.

Assign a conversationAction

Assign a conversation

Assign a conversation to a teammate or team.

Add a tag to a conversationAction

Add a tag to a conversation

Apply a tag to a conversation.

Remove a tag from a conversationAction

Remove a tag from a conversation

Remove a tag from a conversation.

Task comment addedTrigger

Task comment added

Fires when someone comments on a task in awork.

Time entry deletedTrigger

Time entry deleted

Fires when a time entry is deleted in awork.

Time entry updatedTrigger

Time entry updated

Fires when a time entry is updated in awork.

Time entry createdTrigger

Time entry created

Fires when a time entry is logged in awork.

Company updatedTrigger

Company updated

Fires when a company is updated in awork.

Company createdTrigger

Company created

Fires when a company is created in awork.

Task deletedTrigger

Task deleted

Fires when a task is deleted in awork.

Task status changedTrigger

Task status changed

Fires when a task's status changes in awork.

Task updatedTrigger

Task updated

Fires when a task is updated in an awork project.

Task createdTrigger

Task created

Fires when a task is created in an awork project.

Project deletedTrigger

Project deleted

Fires when a project is deleted in awork.

Project status changedTrigger

Project status changed

Fires when a project's status changes in awork.

Project updatedTrigger

Project updated

Fires when a project is updated in awork.

Project createdTrigger

Project created

Fires when a project is created in awork.

Delete a projectAction

Delete a project

Delete a project from awork.

Add a member to a projectAction

Add a member to a project

Add a member to an awork project.

Remove tags from a projectAction

Remove tags from a project

Remove tags from an awork project.

Find project templatesAction

Find project templates

List project templates in your awork workspace.

Find usersAction

Find users

List users in your awork workspace.

Retrieve a userAction

Retrieve a user

Retrieve a user from your awork workspace by ID.

Find user tagsAction

Find user tags

List user tags in your awork workspace.

Find companiesAction

Find companies

List companies in your awork workspace.

Retrieve a companyAction

Retrieve a company

Retrieve an awork company by ID.

Find project typesAction

Find project types

List project types in your awork workspace.

Retrieve a project typeAction

Retrieve a project type

Retrieve an awork project type by ID.

Find teamsAction

Find teams

List teams in your awork workspace.

Retrieve a teamAction

Retrieve a team

Retrieve an awork team by ID.

Delete a milestoneAction

Delete a milestone

Delete a milestone from an awork project.

Retrieve a project templateAction

Retrieve a project template

Retrieve an awork project template by ID.

Retrieve a type of workAction

Retrieve a type of work

Retrieve an awork type of work by ID.

Find project rolesAction

Find project roles

List project roles in your awork workspace.

Retrieve a project roleAction

Retrieve a project role

Retrieve an awork project role by ID.

Find project tagsAction

Find project tags

List project tags in your awork workspace.

Find task tagsAction

Find task tags

List task tags in your awork workspace.

Find company tagsAction

Find company tags

List company tags in your awork workspace.

Retrieve a task statusAction

Retrieve a task status

Retrieve an awork task status by ID.

Retrieve a projectAction

Retrieve a project

Retrieve an awork project by ID.

Find project statusesAction

Find project statuses

List statuses of an awork project.

Retrieve a project statusAction

Retrieve a project status

Retrieve an awork project status by ID.

Find task statusesAction

Find task statuses

List task statuses of an awork project.

Find task listsAction

Find task lists

List task lists of an awork project.

Retrieve a task listAction

Retrieve a task list

Retrieve an awork task list by ID.

Find milestonesAction

Find milestones

List milestones of an awork project.

Retrieve a milestoneAction

Retrieve a milestone

Retrieve an awork milestone by ID.

Retrieve a project commentAction

Retrieve a project comment

Retrieve a comment on an awork project.

Find time entriesAction

Find time entries

List time entries in your awork workspace.

Retrieve a time entryAction

Retrieve a time entry

Retrieve an awork time entry by ID.

Find project commentsAction

Find project comments

List comments on an awork project.

Retrieve a company contact infoAction

Retrieve a company contact info

Retrieve contact info of an awork company.

Find task commentsAction

Find task comments

List comments on an awork task.

Retrieve a task commentAction

Retrieve a task comment

Retrieve a comment on an awork task.

Move a task to another projectAction

Move a task to another project

Move an awork task to another project.

Find types of workAction

Find types of work

List types of work in your awork workspace.

Delete a companyAction

Delete a company

Delete a company from awork.

Update a private taskAction

Update a private task

Update a private task in awork.

Delete a private taskAction

Delete a private task

Delete a private task from awork.

Invite a userAction

Invite a user

Invite a user to your awork workspace.

Add tags to a taskAction

Add tags to a task

Add tags to an awork task.

Update a task commentAction

Update a task comment

Update a comment on an awork task.

Delete a task commentAction

Delete a task comment

Delete a comment on an awork task.

Update a checklist itemAction

Update a checklist item

Update a checklist item of an awork task.

Delete a checklist itemAction

Delete a checklist item

Delete a checklist item from an awork task.

Create a task listAction

Create a task list

Create a task list in an awork project.

Update a task listAction

Update a task list

Rename a task list in an awork project.

Delete a task listAction

Delete a task list

Delete a task list from an awork project.

Create a companyAction

Create a company

Create a company in awork.

Update a companyAction

Update a company

Update a company in awork.

Update company contact infoAction

Update company contact info

Update contact info of an awork company.

Add tags to a companyAction

Add tags to a company

Add tags to an awork company.

Remove tags from a companyAction

Remove tags from a company

Remove tags from an awork company.

Update a time entryAction

Update a time entry

Update a time entry in awork.

Delete a time entryAction

Delete a time entry

Delete a time entry from awork.

Remove tags from a userAction

Remove tags from a user

Remove tags from an awork user.

Stop a timerAction

Stop a timer

Stop the running timer of an awork user.

Find rolesAction

Find roles

List workspace roles in awork.

Retrieve a roleAction

Retrieve a role

Retrieve an awork workspace role by ID.

Add tags to a userAction

Add tags to a user

Add tags to an awork user.

Create an absenceAction

Create an absence

Create an absence in awork.

Update an absenceAction

Update an absence

Update an absence in awork.

Delete an absenceAction

Delete an absence

Delete an absence from awork.

Create a teamAction

Create a team

Create a team in awork.

Update a teamAction

Update a team

Rename a team in awork.

Delete a teamAction

Delete a team

Delete a team from awork.

Update a type of workAction

Update a type of work

Update a type of work in awork.

Delete a type of workAction

Delete a type of work

Delete a type of work from awork.

Assign users to a taskAction

Assign users to a task

Assign users to an awork task.

Add contact info to a companyAction

Add contact info to a company

Add contact info to an awork company.

Create a milestoneAction

Create a milestone

Create a milestone in an awork project.

Change a project's statusAction

Change a project's status

Change the status of an awork project.

Create a time entryAction

Create a time entry

Log a time entry in awork.

Start a timerAction

Start a timer

Start a timer for an awork user.

Create a type of workAction

Create a type of work

Create a type of work in awork.

Find checklist itemsAction

Find checklist items

List checklist items of an awork task.

Retrieve a checklist itemAction

Retrieve a checklist item

Retrieve a checklist item of an awork task.

Find company contact infoAction

Find company contact info

List contact info of an awork company.

Find project membersAction

Find project members

List members of an awork project.

Find absencesAction

Find absences

List absences in your awork workspace.

Retrieve an absenceAction

Retrieve an absence

Retrieve an awork absence by ID.

Update a projectAction

Update a project

Update a project in awork.

Change a project's typeAction

Change a project's type

Change the type of an awork project.

Find projectsAction

Find projects

List projects in your awork workspace.

Find workflowsAction

Find workflows

List workflows in your awork workspace.

Retrieve a workflowAction

Retrieve a workflow

Retrieve an awork workflow by ID.

Find workflow project statusesAction

Find workflow project statuses

List project statuses of an awork workflow.

Retrieve a workflow project statusAction

Retrieve a workflow project status

Retrieve a project status of an awork workflow.

Create a projectAction

Create a project

Create a project in awork.

Update a project memberAction

Update a project member

Update a member of an awork project.

Remove a member from a projectAction

Remove a member from a project

Remove a member from an awork project.

Add tags to a projectAction

Add tags to a project

Add tags to an awork project.

Add a comment to a projectAction

Add a comment to a project

Add a comment to an awork project.

Update a project commentAction

Update a project comment

Update a comment on an awork project.

Delete a project commentAction

Delete a project comment

Delete a comment on an awork project.

Update a milestoneAction

Update a milestone

Update a milestone in an awork project.

Find tasksAction

Find tasks

List tasks of an awork project.

Retrieve a taskAction

Retrieve a task

Retrieve an awork task by ID.

Create a taskAction

Create a task

Create a task in an awork project.

Create a private taskAction

Create a private task

Create a private task in awork.

Delete company contact infoAction

Delete company contact info

Delete contact info of an awork company.

Find private tasksAction

Find private tasks

List private tasks of an awork user.

Retrieve a private taskAction

Retrieve a private task

Retrieve a private task of an awork user.

Update a taskAction

Update a task

Update a task in awork.

Change a task's statusAction

Change a task's status

Change the status of an awork task.

Delete a taskAction

Delete a task

Delete a task from awork.

Remove tags from a taskAction

Remove tags from a task

Remove tags from an awork task.

Add a comment to a taskAction

Add a comment to a task

Add a comment to an awork task.

Add a checklist item to a taskAction

Add a checklist item to a task

Add a checklist item to an awork task.

How it works

Connect Intercom with awork in three steps

Create automations that move data between Intercom and awork. Nodest handles the work in between, so you can focus on what matters.

Connect Intercom and awork

Link your Intercom and awork accounts to Nodest in a few clicks, so both tools are ready to use in automations.

Pick a trigger

Choose the event that starts your automation, such as a new order, form submission, or updated record in Intercom or awork.

Chain actions and go live

Add one or more actions, and combine them with filters, branches, and delays to create a workflow that fits your needs.

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