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Connect Brevo to Intercom

Build automations that connect Brevo to Intercom. When something happens in Brevo, Nodest passes the data along and runs the actions you set up in Intercom or the other way around — no coding required.

Automations

Popular Brevo and Intercom workflows

Pick a ready-made workflow that connects Brevo with Intercom, customise it to fit your needs, and go live in minutes.

IntercomAnthropicBrevo

Send emails in Brevo with Claude for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a message in Anthropic and send a transactional email in Brevo.

IntercomGeminiBrevo

Send emails in Brevo with Gemini for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in Gemini and send a transactional email in Brevo.

IntercomOpenAIBrevo

Send emails in Brevo with ChatGPT for closed conversations in Intercom

When “Conversation closed” fires in Intercom, Nodest will send a prompt in OpenAI and send a transactional email in Brevo.

BrevoIntercom

Delete contacts in Intercom for deleted contacts in Brevo

When “Contact deleted” fires in Brevo, Nodest will delete a contact in Intercom.

BrevoIntercom

Add tags to contacts in Intercom for spam complaints in Brevo

When “Marketing email marked as spam” fires in Brevo, Nodest will add a tag to a contact in Intercom.

BrevoIntercom

Add tags to contacts in Intercom for hard bounced marketing emails in Brevo

When “Marketing email hard bounced” fires in Brevo, Nodest will add a tag to a contact in Intercom.

BrevoIntercom

Unsubscribe contacts in Intercom for unsubscribed contacts in Brevo

When “Contact unsubscribed” fires in Brevo, Nodest will unsubscribe a contact from a subscription type in Intercom.

BrevoIntercom

Update contacts in Intercom for contact updates in Brevo

When “Contact updated” fires in Brevo, Nodest will update a contact in Intercom.

BrevoIntercom

Create contacts in Intercom for contacts added to a list in Brevo

When “Contact added to list” fires in Brevo, Nodest will create a contact in Intercom.

IntercomBrevo

Delete contacts in Brevo for deleted contacts in Intercom

When “Contact deleted” fires in Intercom, Nodest will delete a contact in Brevo.

IntercomBrevo

Update companies in Brevo for company updates in Intercom

When “Company updated” fires in Intercom, Nodest will update a company in Brevo.

IntercomBrevo

Create companies in Brevo for new companies in Intercom

When “Company created” fires in Intercom, Nodest will create a company in Brevo.

IntercomBrevo

Create tasks in Brevo for new tickets in Intercom

When “Ticket created” fires in Intercom, Nodest will create a task in Brevo.

IntercomBrevo

Remove contacts from lists in Brevo for unsubscribed contacts in Intercom

When “Contact unsubscribed” fires in Intercom, Nodest will remove a contact from a list in Brevo.

IntercomBrevoBrevo

Add contacts to lists in Brevo for subscribed contacts in Intercom

When “Contact subscribed” fires in Intercom, Nodest will create a contact in Brevo and add a contact to a list in Brevo.

IntercomBrevo

Update contacts in Brevo for contact updates in Intercom

When “User updated” fires in Intercom, Nodest will update a contact in Brevo.

IntercomBrevo

Create contacts in Brevo for new leads in Intercom

When “Lead created” fires in Intercom, Nodest will create a contact in Brevo.

IntercomBrevo

Create contacts in Brevo for new users in Intercom

When “User created” fires in Intercom, Nodest will create a contact in Brevo.

Triggers and actions

Available triggers and actions for Brevo and Intercom

Combine the triggers and actions of Brevo and Intercom to build your automation. Triggers start the automation, and actions are the steps that follow.

Contact added to listTrigger

Contact added to list

Fires when a contact is added to a list.

Contact deletedTrigger

Contact deleted

Fires when a contact is deleted.

Contact unsubscribedTrigger

Contact unsubscribed

Fires when a contact unsubscribes.

Contact updatedTrigger

Contact updated

Fires when a contact is updated.

Marketing email clickedTrigger

Marketing email clicked

Fires when a link in a marketing email is clicked.

Marketing email deliveredTrigger

Marketing email delivered

Fires when a marketing email is delivered.

Marketing email hard bouncedTrigger

Marketing email hard bounced

Fires when a marketing email hard bounces.

Marketing email marked as spamTrigger

Marketing email marked as spam

Fires when a marketing email is marked as spam.

Marketing email openedTrigger

Marketing email opened

Fires when a marketing email is opened.

Marketing email soft bouncedTrigger

Marketing email soft bounced

Fires when a marketing email soft bounces.

Transactional email blockedTrigger

Transactional email blocked

Fires when a transactional email is blocked.

Transactional email clickedTrigger

Transactional email clicked

Fires when a link in a transactional email is clicked.

Transactional email deliveredTrigger

Transactional email delivered

Fires when a transactional email is delivered.

Transactional email hard bouncedTrigger

Transactional email hard bounced

Fires when a transactional email hard bounces.

Transactional email marked as spamTrigger

Transactional email marked as spam

Fires when a transactional email is marked as spam.

Transactional email openedTrigger

Transactional email opened

Fires when a transactional email is opened.

Transactional email sentTrigger

Transactional email sent

Fires when a transactional email is sent.

Transactional email soft bouncedTrigger

Transactional email soft bounced

Fires when a transactional email soft bounces.

Add a contact to a listAction

Add a contact to a list

Add an existing contact to a list in Brevo.

Create a companyAction

Create a company

Create a company in the Brevo CRM.

Create a contactAction

Create a contact

Create a contact in your Brevo account.

Create a dealAction

Create a deal

Create a deal in the Brevo CRM.

Create a folderAction

Create a folder

Create a contact folder in Brevo.

Create a listAction

Create a list

Create a contact list in Brevo.

Create a noteAction

Create a note

Add a note to a contact, deal, or company.

Create a taskAction

Create a task

Create a CRM task in Brevo.

Delete a companyAction

Delete a company

Delete a company from the Brevo CRM.

Delete a contactAction

Delete a contact

Permanently delete a contact from Brevo.

Delete a dealAction

Delete a deal

Permanently delete a deal from the Brevo CRM.

Delete a folderAction

Delete a folder

Delete a folder and all its lists.

Delete a listAction

Delete a list

Delete a contact list in Brevo.

Delete a noteAction

Delete a note

Delete a note from the Brevo CRM.

Delete a taskAction

Delete a task

Delete a task from the Brevo CRM.

Find companiesAction

Find companies

Companies in your Brevo CRM.

Find company attributesAction

Find company attributes

Editable custom attributes for Brevo companies.

Find contact attributesAction

Find contact attributes

Editable custom attributes for Brevo contacts.

Find contactsAction

Find contacts

Contacts in your Brevo account.

Find deal attributesAction

Find deal attributes

Editable custom attributes for Brevo deals.

Find deal stagesAction

Find deal stages

Pipeline stages in your Brevo CRM.

Find dealsAction

Find deals

Deals in your Brevo CRM.

Find email templatesAction

Find email templates

Email templates in your Brevo account.

Find foldersAction

Find folders

Contact folders in your Brevo account.

Find listsAction

Find lists

Marketing lists in your Brevo account.

Find notesAction

Find notes

CRM notes in your Brevo account.

Find pipelinesAction

Find pipelines

Sales pipelines in your Brevo CRM.

Find sendersAction

Find senders

Verified senders in your Brevo account.

Find task typesAction

Find task types

Task types configured in your Brevo CRM.

Find tasksAction

Find tasks

CRM tasks in your Brevo account.

Link a deal to a contactAction

Link a deal to a contact

Attach a contact to an existing deal.

Remove a contact from a listAction

Remove a contact from a list

Remove an existing contact from a Brevo list.

Retrieve a companyAction

Retrieve a company

Retrieve one company from the CRM.

Retrieve a contactAction

Retrieve a contact

Retrieve one contact by email or ID.

Retrieve a dealAction

Retrieve a deal

Retrieve one deal from the CRM.

Retrieve a folderAction

Retrieve a folder

Retrieve one contact folder.

Retrieve a listAction

Retrieve a list

Retrieve one list and its counts.

Retrieve a noteAction

Retrieve a note

Retrieve one CRM note.

Retrieve a taskAction

Retrieve a task

Retrieve one CRM task.

Send a double opt-inAction

Send a double opt-in

Send a double opt-in email to a contact.

Send a transactional emailAction

Send a transactional email

Send a one-off email to a single recipient.

Send an SMSAction

Send an SMS

Send an SMS to a single recipient.

Update a companyAction

Update a company

Update an existing company in the Brevo CRM.

Update a contactAction

Update a contact

Update an existing contact in Brevo.

Update a dealAction

Update a deal

Update an existing deal in the Brevo CRM.

Update a folderAction

Update a folder

Rename a contact folder in Brevo.

Update a listAction

Update a list

Rename a list or move it to a folder.

Update a noteAction

Update a note

Update the text of a CRM note.

Update a taskAction

Update a task

Update a CRM task or mark it done.

Article createdTrigger

Article created

Fires when a help center article is created.

Article deletedTrigger

Article deleted

Fires when a help center article is deleted.

Article publishedTrigger

Article published

Fires when a help center article goes live.

Article unpublishedTrigger

Article unpublished

Fires when a help center article is unpublished.

Article updatedTrigger

Article updated

Fires when a help center article is updated.

Company createdTrigger

Company created

Fires when a new company is created.

Company deletedTrigger

Company deleted

Fires when a company is deleted.

Company updatedTrigger

Company updated

Fires when a company is updated.

Contact archivedTrigger

Contact archived

Fires when a contact is archived.

Contact attached to companyTrigger

Contact attached to company

Fires when a contact is attached to a company.

Contact deletedTrigger

Contact deleted

Fires when a contact is permanently deleted.

Contact detached from companyTrigger

Contact detached from company

Fires when a contact is detached from a company.

Contact email updatedTrigger

Contact email updated

Fires when a contact's email address changes.

Contact replied to ticketTrigger

Contact replied to ticket

Fires when a contact replies to a ticket.

Contact subscribedTrigger

Contact subscribed

Fires when a contact subscribes to email.

Contact subscribed to a subscription typeTrigger

Contact subscribed to a subscription type

Fires when a contact opts in to a subscription type.

Contact unarchivedTrigger

Contact unarchived

Fires when an archived contact is restored.

Contact unsubscribedTrigger

Contact unsubscribed

Fires when a contact unsubscribes from email.

Contact unsubscribed from a subscription typeTrigger

Contact unsubscribed from a subscription type

Fires when a contact opts out of a subscription type.

Contacts mergedTrigger

Contacts merged

Fires when two contacts are merged into one.

Conversation assignedTrigger

Conversation assigned

Fires when a conversation is assigned.

Conversation closedTrigger

Conversation closed

Fires when a conversation is closed.

Conversation createdTrigger

Conversation created

Fires when a new conversation is created.

Conversation openedTrigger

Conversation opened

Fires when a teammate reopens a conversation.

Conversation priority updatedTrigger

Conversation priority updated

Fires when a conversation's priority changes.

Conversation ratedTrigger

Conversation rated

Fires when a conversation is rated.

Conversation snoozedTrigger

Conversation snoozed

Fires when a teammate snoozes a conversation.

Conversation taggedTrigger

Conversation tagged

Fires when a tag is added to a conversation.

Conversation unsnoozedTrigger

Conversation unsnoozed

Fires when a snoozed conversation reopens.

Event trackedTrigger

Event tracked

Fires when an event is tracked for a contact.

Fin replied to conversationTrigger

Fin replied to conversation

Fires when Fin or a bot replies to a conversation.

Lead added emailTrigger

Lead added email

Fires when a lead shares an email address.

Lead converted to userTrigger

Lead converted to user

Fires when a lead becomes a user.

Lead createdTrigger

Lead created

Fires when a new lead is created.

Lead taggedTrigger

Lead tagged

Fires when a tag is added to a lead.

Lead untaggedTrigger

Lead untagged

Fires when a tag is removed from a lead.

Lead updatedTrigger

Lead updated

Fires when a lead is updated.

Note added to conversationTrigger

Note added to conversation

Fires when a note is added to a conversation.

Teammate replied to conversationTrigger

Teammate replied to conversation

Fires when a teammate replies to a conversation.

Teammate replied to ticketTrigger

Teammate replied to ticket

Fires when a teammate replies to a ticket.

Teammate started a conversationTrigger

Teammate started a conversation

Fires when a teammate messages a single contact.

Ticket assigned to teamTrigger

Ticket assigned to team

Fires when a ticket is assigned to a team.

Ticket assigned to teammateTrigger

Ticket assigned to teammate

Fires when a ticket is assigned to a teammate.

Ticket attribute updatedTrigger

Ticket attribute updated

Fires when any attribute on a ticket changes.

Ticket closedTrigger

Ticket closed

Fires when a ticket is closed.

Ticket createdTrigger

Ticket created

Fires when a new ticket is created.

Ticket note addedTrigger

Ticket note added

Fires when a teammate adds a note to a ticket.

Ticket ratedTrigger

Ticket rated

Fires when a contact rates a ticket.

Ticket resolvedTrigger

Ticket resolved

Fires when a ticket moves to a resolved state.

Ticket snoozedTrigger

Ticket snoozed

Fires when a teammate snoozes a ticket.

Ticket state updatedTrigger

Ticket state updated

Fires when a ticket's state changes.

Ticket unsnoozedTrigger

Ticket unsnoozed

Fires when a snoozed ticket reopens.

User createdTrigger

User created

Fires when a new user is created.

User replied to conversationTrigger

User replied to conversation

Fires when a user replies to a conversation.

User taggedTrigger

User tagged

Fires when a tag is added to a user.

User untaggedTrigger

User untagged

Fires when a tag is removed from a user.

User updatedTrigger

User updated

Fires when a user is updated.

Visitor signed upTrigger

Visitor signed up

Fires when an anonymous visitor signs up as a user.

Add a note to a contactAction

Add a note to a contact

Add an internal note to a contact.

Add a note to a conversationAction

Add a note to a conversation

Add an internal note to a conversation.

Add a tag to a companyAction

Add a tag to a company

Apply a tag to a company.

Add a tag to a contactAction

Add a tag to a contact

Apply a tag to a contact.

Add a tag to a conversationAction

Add a tag to a conversation

Apply a tag to a conversation.

Archive a contactAction

Archive a contact

Archive a contact in Intercom.

Assign a conversationAction

Assign a conversation

Assign a conversation to a teammate or team.

Attach a contact to a companyAction

Attach a contact to a company

Attach a contact to a company.

Close a conversationAction

Close a conversation

Close an open conversation.

Create a contactAction

Create a contact

Add a new contact to Intercom.

Create a conversationAction

Create a conversation

Start a new conversation in Intercom.

Create a tagAction

Create a tag

Create a tag in your Intercom workspace.

Create a ticketAction

Create a ticket

Open a new ticket in Intercom.

Create an articleAction

Create an article

Add an article to your help center.

Create or update a companyAction

Create or update a company

Create or update a company in Intercom.

Delete a contactAction

Delete a contact

Permanently delete a contact in Intercom.

Detach a contact from a companyAction

Detach a contact from a company

Detach a contact from a company.

Find adminsAction

Find admins

List teammates in your Intercom workspace.

Find articlesAction

Find articles

List help center articles in Intercom.

Find companiesAction

Find companies

List companies in your Intercom workspace.

Find company attributesAction

Find company attributes

List custom attributes defined for companies.

Find contact attributesAction

Find contact attributes

List custom attributes defined for contacts.

Find contactsAction

Find contacts

Search contacts in your Intercom workspace.

Find conversationsAction

Find conversations

Search conversations in your Intercom inbox.

Find help center collectionsAction

Find help center collections

List help center collections in Intercom.

Find segmentsAction

Find segments

List segments in your Intercom workspace.

Find subscription typesAction

Find subscription types

List subscription types in your workspace.

Find tagsAction

Find tags

List all tags in your Intercom workspace.

Find teamsAction

Find teams

List teams in your Intercom workspace.

Find ticket attributesAction

Find ticket attributes

List attributes defined on a ticket type.

Find ticket statesAction

Find ticket states

List ticket states in your workspace.

Find ticket typesAction

Find ticket types

List ticket types in your Intercom workspace.

Find ticketsAction

Find tickets

Search tickets in your Intercom workspace.

Merge a lead into a userAction

Merge a lead into a user

Merge a lead into an existing user.

Open a conversationAction

Open a conversation

Reopen a closed or snoozed conversation.

Remove a tag from a companyAction

Remove a tag from a company

Remove a tag from a company.

Remove a tag from a contactAction

Remove a tag from a contact

Remove a tag from a contact.

Remove a tag from a conversationAction

Remove a tag from a conversation

Remove a tag from a conversation.

Reply to a conversationAction

Reply to a conversation

Reply to an existing conversation.

Reply to a ticketAction

Reply to a ticket

Reply to a ticket or add a note to it.

Retrieve a companyAction

Retrieve a company

Get one company from Intercom.

Retrieve a contactAction

Retrieve a contact

Get one contact from Intercom.

Retrieve a conversationAction

Retrieve a conversation

Get one conversation from Intercom.

Retrieve a ticketAction

Retrieve a ticket

Get one ticket from Intercom.

Send a messageAction

Send a message

Send an outbound message to a contact.

Snooze a conversationAction

Snooze a conversation

Snooze a conversation until a future time.

Subscribe a contact to a subscription typeAction

Subscribe a contact to a subscription type

Opt a contact in to a subscription type.

Track an eventAction

Track an event

Track a custom event for a contact.

Unarchive a contactAction

Unarchive a contact

Restore an archived contact in Intercom.

Unsubscribe a contact from a subscription typeAction

Unsubscribe a contact from a subscription type

Opt a contact out of a subscription type.

Update a contactAction

Update a contact

Update an existing contact in Intercom.

Update a conversationAction

Update a conversation

Change a conversation's title or attributes.

Update a ticketAction

Update a ticket

Update a ticket's attributes or state.

Update an articleAction

Update an article

Change an article in your help center.

How it works

Connect Brevo with Intercom in three steps

Create automations that move data between Brevo and Intercom. Nodest handles the work in between, so you can focus on what matters.

Connect Brevo and Intercom

Link your Brevo and Intercom accounts to Nodest in a few clicks, so both tools are ready to use in automations.

Pick a trigger

Choose the event that starts your automation, such as a new order, form submission, or updated record in Brevo or Intercom.

Chain actions and go live

Add one or more actions, and combine them with filters, branches, and delays to create a workflow that fits your needs.

Frequently asked questions about Brevo and Intercom

Find answers to common questions about connecting Brevo with Intercom using Nodest.

How do I connect Brevo to Nodest?

In Brevo, open the account menu and go to Settings → SMTP & API → API Keys & MCP, then generate a new key. In Nodest, open Integrations, choose Connect Brevo, and paste the key. Brevo shows a key only at the moment you create it, so copy it before you leave that page.

Do I need an API key or an SMTP key to connect Brevo?

Should I give the API key an expiry date?

Do I have to create the webhooks in Brevo myself?

What is the difference between the marketing and transactional triggers?

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